Refund Policy

Tenorio Digital commercializes digital content, online training programs and educational digital products delivered electronically. We aim to handle every refund request in a clear, fair and transparent manner.

Refund eligibility may vary and depends on the specific product purchased, the offer and conditions presented at the time of purchase, applicable law and the terms accepted during checkout. Unless a different period is stated on the product or checkout page, digital products are covered by a 30-day refund window starting on the date of purchase.

The conditions displayed on the product or checkout page at the moment of purchase are the ones that apply to that transaction. Where those conditions and this page differ, the terms presented at the time of purchase prevail, always respecting mandatory consumer rights.

Purchases made by consumers in Brazil are subject to the Brazilian Consumer Protection Code (Law No. 8.078/1990), including the right of withdrawal applicable to purchases made outside a physical establishment, within the period and conditions established by law.

Customers purchasing from outside Brazil retain any rights granted to them by the consumer protection legislation applicable in their country of residence.

Nothing in this policy limits or replaces rights granted by applicable legislation.

To request a refund, please provide:

• the name and email address used in the purchase;
• the product purchased;
• the date of purchase and, when available, the order reference;
• a brief description of the reason for the request.

Requests can be submitted through our contact page. Our team will confirm receipt and inform you about the analysis of your request.

When a refund is approved, the amount is returned using the same payment method used in the original transaction, unless another method is agreed or required. The time required for the refund to appear depends on the payment provider and the financial institution involved.

Once a refund is completed, access to the corresponding digital product may be discontinued.

Requests may require additional review in cases such as incomplete information, inconsistent purchase data, or indications of unauthorized use, duplication or redistribution of digital content. In these cases we may request further details before concluding the analysis.

If you experience difficulty accessing a purchased digital product, please contact us before requesting a refund. In many cases access issues can be resolved directly by our support team.

This Refund Policy may be updated to reflect changes in our products, operations or legal requirements. The version published on this page is the one in force.

For refund requests or questions about this policy, please contact us at support@tenorio66926996.com.br.